We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@plus91studios.com. Please note that returns will need to be sent to the following address: Ground Floor Shop 73, Rustomjee Avenue H-17, Opposite Siddhivinayak Mandir, Global City, Virar West, Palghar, Maharashtra, 401303 India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@plus91studios.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@plus91studios.com.

Return, Refund & Cancellation Policy — plus91shop.in

At plus91shop.in, we strive to ensure that every gamer and collector is completely satisfied with their purchase. Since we deal with precision gaming hardware, electronic accessories, and collectible scale models, our return and refund guidelines are designed to keep your hobby experience secure and straightforward.

By shopping with us, you agree to the terms outlined below.

1. Return & Exchange Window

We offer a 7-day return and exchange policy for eligible items from the date of delivery. If 7 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

2. Conditions for a Valid Return

To be eligible for a return or exchange, your item must meet the following criteria:

• Condition: The item must be completely unused, unwashed, and in the same condition that you received it.

• Packaging: It must be in its original, unopened packaging with all manufacturer seals, tags, barcodes, manual

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at shop@plus91studios.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at shop@plus91studios.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at shop@plus91studios.com.

  guides, and accessories intact.

• Collectibles Exception (e.g., Die-cast Models): For die-cast and scale models, the outer packaging and blister card must be in mint, undamaged, and unopened condition. We cannot accept returns if the original seal or plastic packaging is cut or torn.

• Physical Video Games / Software: Sealed physical games (PS5/Xbox discs) cannot be returned once the outer plastic shrink-wrap is opened or tampered with.

3. Mandatory Opening Video Policy (For Damages/Missing Items)

⚠️ Crucial Policy: We strongly recommend recording a continuous, uncut video while opening/unpacking your parcel. The video must clearly show the shipping label with your Order ID and tracking number.

In the rare event of receiving a damaged, defective, or wrong product, this video is mandatory for processing a replacement or refund. Without this proof, we may not be able to process claims of missing or damaged-in-transit items.

4. Non-Returnable Items

The following types of products cannot be returned or refunded:

• Digital codes, digital gift cards, and game download keys (sent via email/SMS).

• Products purchased during clearance sales, flash sales, or under specific promotional discounts.

• Items showing clear signs of use, wear, or physical damage caused by improper installation/usage by the user.

5. Reverse Pickup & Self-Shipping

• Reverse Pickup: We provide reverse pickup services across most serviceable PIN codes in India. Up to two pickup attempts will be made.

• Self-Shipping: If your PIN code is not serviceable for reverse pickup, you will need to self-ship the item to our warehouse. Once the item passes quality check, we will reimburse your shipping costs up to ₹200 (upon sharing the shipping invoice).

6. Refunds & Store Credit

Once we receive and inspect your returned product, we will send you an email/message to notify you that we have received it and whether the refund is approved.

• Prepaid Orders: Approved refunds will be credited back to your original payment method (Bank Account, UPI, or Card) within 5 to 7 business days.

• Cash on Delivery (COD) / Store Credit Option: For COD orders, you can opt to receive your refund as a store coupon code/gift card valid for 6 months, or provide your bank details for a direct bank transfer.

• Please note: Any Cash on Delivery (COD) handling charges paid at the time of purchase are non-refundable.

7. Order Cancellations

• Before Dispatch: You can cancel your order free of charge before it is packed and dispatched.

• After Dispatch: Once an order has been handed over to our shipping partner, it cannot be canceled. You will need to accept the delivery and initiate a standard return/exchange request instead.

8. How to Initiate a Return

Have an issue with your order? Our support team is here to help!

1. Email Us: Reach out to support@plus91studios.com with your Order ID and the reason for the return.

2. WhatsApp Us: Send us a message at 7758914480.

3. Include your Unboxing Video or photos if you are reporting a transit damage or incorrect item.